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Post by account_disabled on Nov 23, 2023 0:39:46 GMT -4
Said like this, it may seem like something romantic to you, in reality knowing the exact channel from which your lead comes will allow you to organize your investment budget and direct it strategically.As you know, people contact companies when they actually have a need. So if you are able to understand the route they take to satisfy that need, not only will you be able . to optimize your strategy but, in the long term, yo Europe Cell Phone Number List u will be able to anticipate their needs .Before the advent of online marketing , the traditional Customer Journey was divided into 5 steps:Knowledge : the first stage consists in the customer becoming aware that his need can be satisfied through the purchase of a specific product or service.Familiarity : refers to the ability of a . product to be recognized among all the others on the market.Consideration : when the user examines a given product, he begins to compare its characteristics with other products and identifies pros and cons against it.Purchase : the word itself says it, the customer purchases the product and the company completes the set objective.Loyalty : the customer is satisfied if the. product adequately meets the customer 's needs . To retain a customer it is essential to also offer effective and active customer service .This is the path of the traditional, but now dated, Customer Journey. It takes into consideration an inactive customer , who differs significantly from today's typical customer , in complete harmony with online tools and the internet.Let's now see .
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